Call us: +1-415-738-4000
Note: the following process is for paying customers of Terracotta. If you are using the open source versions of the projects, please visit the Terracotta forums and post your questions there.
As a Terracotta and Software AG customer, you have access to the Empower portal — the focal point for all your support needs.
Empower's comprehensive eService portal offers you the ability to manage your support interactions online. If needed, you can access Global Support via the existing 1-888-30-TERRA toll-free number. In addition, you will be able to reach us via our global phone network. Our directory contains local and toll-free numbers around the world.
You can find more information about Global Support on our Support Services pages.
Our FAQ will help you get started, with information about requesting credentials, and answers to other how-to questions.
When you report an issue, be sure to provide the information shown in the Artifacts List.